Lead Family Services Specialist

Wu Yee Children's Services | San Francisco, CA

Posted Date 5/13/2022

Wu Yee Children’s Services believes nothing is more essential than excellent child care and education for all our children, right from the beginning!

The Lead Family Services Specialist is responsible to assist supervisor and program manager for implementation of the Early Learning Scholarship (ELS) program including contract compliance, staff training, quality assurance and inter-agency communication.  The position is also responsible for the accurate and timely calculation of child care provider attendance sheets and provide support to child care providers regarding ELS payment systems.

This position requires the individuals to be bilingual in Spanish and English.

Primary Responsibilities Include: 

  • Coordinate enrollment for clients eligible for the ELS by organizing and assigning cases pulled from the Early Leaning SF.
  • Assist Supervisor to develop written program policies and procedures for the Early Learning Scholarship under the direction of the Early Learning Scholarship Manager.
  • Assist Supervisor to manage the daily operations of the Family Services for family eligibility, selection and enrollment.
  • Ensure the Department has up-to-date policies and procedures that reflect Title 5, CDE and OECE regulatory changes. Conduct staff updates including revision of policies, procedures and guidelines.
  • Work with Supervisor to develop all program forms and communication templates for providers and parents in our programs including updates and revisions, as needed.
  • Conduct orientation, training and onboarding as required for effective program operation and staffing consistent with the protocols of the Department.
  • Conduct and attend internal and external meetings related to Subsidy department delivery and staff development.
  • Review family files for quality assurance.
  • Ensure effective, on-going communication and follow-up with parents, child care providers, community partners and funders.
  • Guide and train staff including monitoring of practice, offering regular feedback and coaching to meet professional development goals.
  • Participate in internal and external planning meetings for program as needed.
  • Work with program manager to create systems for staff to report suspected child abuse and client complaints as mandated.
  • Work with Resource and Referral Specialist for outreach plan and conduct the family outreach.
  • Process accurately and timely attendance sheets and payment to ELS providers for all children enrolled in ELS programs.
  • Calculate accurately and timely the ELS rate for vouchered subsidy enrolled children.
  • Provide support to child care providers regarding attendance record and payment issues.
  • Maintain ongoing communication and follow-up with child care providers regarding payment issue, ensure accuracy and policy compliance of attendance sheet.
  • Assist Supervisor to report changes from child care providers to maintain accurate information in program database system.
  • Assist Supervisor to conduct group training and 1:1 technical assistance for childcare providers with ELS program and system updates.
  • Assist to create, adapt and update materials, handouts, and policies and procedures for provider orientations.
  • Other duties as assigned.

Knowledge/Skills/Experience Required:

  • Minimum of two years’ experience working with local, state or federal child care subsidies or Resource and Referral; knowledge of need and eligibility requirements.
  • Excellent interpersonal, verbal and written communication skills.
  • Proactive problem-solver, self-driven with management skills.
  • Demonstrated ability to work effectively with diverse groups of clients, staff and communities.
  • Ability to work as a team as well as independently and practices sound judgement.
  • Knowledge of social service and family agencies/resources in San Francisco.
  • Demonstrated ability to institute confidentiality protocols.
  • Ability to work some weekends and evenings, as needed.
  • Bilingual in Spanish and English.
  • Proficient with MS Office Suite and working knowledge of database.
  • Training experience working with state and/or federal child care subsidies and knowledge of need and eligibility regulation preferred. 

Education Required:

  • Bachelor’s degree in Education, Social Work, Child Development or related field OR three years’ work experience in state and/or federal child care subsidies field or Early Head Start or Head Start Program.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is required to:

  • Frequently walks, uses hands to finger, handle or feel objects, tools, or controls, and talks and hear.
  • Often required to stand and sit; reach with hands and arms; and stoop, kneel, crouch, bend, squat or crawl.
  • Ability to lift and carry up to 25 pounds and in case of emergency a 40 pound child.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Compensation and Benefits:

  • $28.00 - $31.00 per hour.
  • Fully paid employee health, dental, and vision.
  • 403b with matching contribution after 1 year.
  • 14 holidays, 10 days vacation, and paid sick leave.
  • Lots of opportunities for advancement across the organization.
  • Extensive paid training and professional development.

Healthcare/vulnerable client employer, verified COVID vaccination required.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records to apply for any open position in which they feel qualified. Wu Yee Children’s Services is an equal opportunity employer.

Salary28.00 - 31.00 Hour
Job Category
Family Services
Full time

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